Service Advisor

Location: Kaige Kubota, 1401 W Interstate 20, Odessa, TX 79766
Job Type: Full-time
Schedule: Monday–Friday, 8 AM–5 PM | Rotating Saturdays, 8 AM–12 PM

Overview:

As a Service Advisor at Kaige Kubota, you’ll be the link between our customers and the service department. You’ll play a critical role in coordinating repairs, managing work orders, and ensuring a smooth and transparent experience for both our technicians and customers. Your communication and organizational skills will help keep our shop efficient and our customers satisfied.

Responsibilities:

• Greet customers and listen to their service needs.
• Create and manage work orders in our dealership management system.
• Communicate clearly with technicians regarding needed repairs and timelines.
• Provide updates to customers throughout the repair process.
• Prepare and explain estimates, invoices, and warranty coverage.
• Schedule appointments and coordinate service workflow.
• Ensure that all documentation, inspection forms, and photos are accurate and complete.
• Maintain a clean and professional front desk and customer area.

Requirements/Skills:

• Previous experience in a dealership or service department (preferred).
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Familiarity with equipment terminology and repair processes is a plus.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and experience using service software.
• Punctuality, professionalism, and teamwork are essential.

Expectations:

• Deliver excellent service and build customer trust.
• Ensure timely and accurate handling of service requests and documentation.
• Work closely with technicians and parts department to streamline repairs.
• Represent Kaige Kubota in a professional and respectful manner.
• Be proactive in learning equipment systems and improving processes.

Equipment & Brands You’ll Support:

• Kubota: tractors, excavators, skid steers, compact track loaders, RTVs, mowers
• Land Pride: implements and attachments (cutters, box blades, tillers, augers, etc.)
• Walker Mowers: coordination of full service and repairs
• ECHO: handheld and small engine tools
• GMG, Snorkel, Xtreme, Genie & JCB: lifts and rental fleet equipment
• Allmand & ELGI: light towers, generators, air compressors

Benefits:

Health, Dental, Vision Insurance | Paid Time Off | Employee Discount | Professional Development Assistance